Attorney General Cameron’s Office of Rate Intervention Obtains Over $13,000 in Internet, Phone Credits for Kentucky Windstream Customers

FRANKFORT, Ky. (April 29, 2021) – Attorney General Daniel Cameron today announced his Office of Rate Intervention (ORI) obtained over $13,000 in credits for Windstream customers who experienced service outages during Kentucky’s recent winter storms.

From late February to late April, ORI received over 80 complaints from Windstream customers in six Kentucky counties, most of which came from Carter County, related to internet and phone outages caused by harsh winter weather.

“During the pandemic, Kentuckians have relied heavily on phone and internet services to perform work, attend school, and stay connected with their friends and families,” said Attorney General Cameron. “Addressing utility complaints, like those we received from Windstream customers, is a priority for our office, and I am appreciate the efforts of the company, alongside Representative Flannery and investigator Heather Napier, to resolve the complaints.” 

ORI investigated these complaints and worked with Windstream to ensure customers who lost phone and internet access received credits for these services. The communications company generously credited two months of service fees to customers who experienced day, week, or several weeks of outages.

"Protecting the interests of Carter and Lawrence County residents is my top priority, and I am committed to ensuring any ongoing struggles with Windstream are resolved," said Representative Flannery. "I am thankful for the Kentuckians who raised this issue and am grateful for Attorney General Cameron's efforts to ensure Windstream customers who lost phone and internet services were reimbursed appropriately for these outages."

Kentuckians can file utility complaints with the Office of the Attorney General by visiting